Chapter 10 – After The Sale

 

Chapters: | 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 |

Chapter 10: After The Sale
Chapter 10: After The Sale
The Importance Of Great Customer Service
The Importance Of Great Customer Service
6 Pointers To Keep Your Customers Coming Back For More
6 Pointers To Keep Your Customers Coming Back For More
Chapter 10 : Recap & Quiz
Chapter 10 : Recap & Quiz
 
 
 

Chapter 10: After The Sale
 
In this lesson, you’ll better understand that the responsibilities of the true Relationship Salesperson begin, not end, when the sale is made. You’ll learn about the importance of keeping your customer satisfied and what you can do to ensure this. I’ll also give you six great pointers for optimal client care. We’ll also talk about the importance of asking your client for referrals and how this will help you build a better and more lucrative future. A brief multiple-choice quiz and recap immediately follow this lesson to reinforce your understanding.
Topics
 
  • Keeping the Customer Satisfied
  • The Importance of Great Service
  • Pointers to Keep Your Customers Coming Back
 

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Test Your Knowledge of Chapter 10


Recap
 
Six pointers that will keep your clients coming back for more.
 
  • Deliver on your promises
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  • Show your gratitude
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  • Stay in touch and stay involved
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  • Be an industry expert, not just a salesperson
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  • It’s not all about the money
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  • Great service leads to referrals
 
Remember the expression, “Creative wins them and Service loses them.”